Our Customer Service Is Top Priority

5/1/2023 (Permalink)

No need to stress our customer service to you is top priority!

Customer service is top priority for SERVPRO of Culpeper & Fauquier Counties on any loss but especially a commercial job. We want to get your business back up and running as quickly as possible following a loss. Our service response guidelines are as follows:

• Within 1 hour of your initial call to us we will return your call and arrange a professional to provide service.
• Within 4 hours of your initial call a professional will be on site to evaluate the loss and start mitigation services.
• Within 8 hours of your initial call we will be able to give you a briefing of what we are doing and how we need to do it and provide an initial scope appropriate to the parties involved.

We are here to help you and we know that prompt service is needed when an emergency happens.